Terms & Policies

1) Service Overview

Creative Image Miami provides digital advertising and animated listing presentation services for real estate professionals, brokerages, property owners, developers, and commercial property marketers. Services may include: (a) an animated listing page, (b) a hosted shareable property or profile link, (c) an expanded presentation page depending on the plan selected, (d) optional Premium Placement, and (e) optional promotional support services.

The Services are designed to support online visibility and presentation. They do not guarantee inquiries, showings, leads, buyers, tenants, investors, sales, leases, or closing results.

2) Eligibility & Client Responsibility

• You must be authorized to enter into a binding agreement for yourself or the business/entity you represent.
• You are responsible for ensuring your listing, advertising, and use of the Services comply with applicable laws, regulations, MLS rules, brokerage rules, fair housing laws, and advertising standards.
• You agree that all information, contact details, pricing, property descriptions, images, and marketing claims you provide are accurate and current.

3) Listings, Placements & Availability

A. Standard Listing Placement

• Assignment: Listings may be assigned based on availability, category, market type, or product selection.
• Active service: Your listing remains visible while your service is active and in good standing.
• Release: If service lapses or billing is not maintained, your listing, hosted page, or placement may be paused, removed, or released.

B. Premium Placement

• Plan required: Premium Placement requires an active listing plan.
• Limited availability: Premium Placement inventory may be limited and may sell out.
• No guarantee: Premium Placement improves visibility position only and does not guarantee traffic, leads, or performance.

C. Sharing & Use

• We may provide a hosted listing link, assigned page link, or promotional page link for sharing.
• You are responsible for where and how you promote your link(s).

4) Subscriptions, Billing & Payments

• Recurring billing: Monthly services renew automatically unless cancelled.
• Setup fees: One-time setup fees apply to selected plans and cover the initial build and activation process.
• Hosting fees: Monthly hosting or service fees apply to keep listings active, accessible, and supported.
• Payment failures: If payment fails, we may retry billing and/or pause services after a grace period.
• Taxes: Prices may be subject to applicable taxes based on your location and applicable law.
• Price changes: We may update pricing with reasonable notice; changes generally apply at your next renewal unless stated otherwise.

5) Setup, Production & Go-Live

• Work begins: Production begins after we receive required materials such as property details, contact information, logos, images, and approved links.
• Timeline: Typical go-live may range from 24–72 hours after receipt of a completed work order, subject to workload, revisions, content completeness, and technical needs.
• Revisions: Minor revisions may be included depending on service scope; additional revisions or major changes may require additional fees.
• Updates: You are responsible for notifying us of changes to listing status, contact information, pricing, branding, or property details.

6) Refunds, Cancellations & Chargebacks

A. Setup Fees

• Setup fees may be refundable only if cancellation is requested before production begins.
• Once production begins, setup fees become non-refundable because the work is custom, time-based, and service-specific.

B. Monthly Service Fees

• Monthly service or hosting fees are generally non-refundable for time already served.
• Cancellation stops future renewals; service typically remains active through the current paid period.

C. Chargebacks & Disputes

• If you dispute a charge without contacting us first, we may pause service while the matter is reviewed.
• Unresolved chargebacks may result in account suspension, content removal, or collections as permitted by law.

7) Client Materials & Content Rules

You are responsible for all materials you submit or ask us to publish, including text, pricing, property descriptions, logos, photographs, claims, branding, and contact information.

Prohibited or Restricted Content

• False, misleading, or deceptive claims.
• Content that violates law, fair housing requirements, brokerage rules, advertising laws, or third-party rights.
• Unauthorized logos, photos, videos, branding, or copyrighted materials.
• Fraudulent property information, fake listings, or misleading investment claims.

We may request edits, reject, pause, or remove content we believe is misleading, inaccurate, unlawful, or harmful, without liability.

8) Intellectual Property

• Our materials: The website, layouts, templates, code, design systems, and branding elements are owned by Creative Image Miami and/or its licensors.
• Your materials: You retain ownership of your trademarks, listing details, and content you provide. You grant us a non-exclusive license to use them to provide the Services.
• Restrictions: Resale, redistribution, duplication, template cloning, or unauthorized reuse of our systems or design structure is not allowed without written permission.

9) Third-Party Services & Links

The Services may link to or embed third-party services such as YouTube, social media platforms, map providers, payment processors, analytics services, or form services. We do not control third-party services and are not responsible for their availability, content, or policies.

Your use of third-party services is governed by the third party’s own terms and privacy policies.

10) Disclaimers

• No guarantee: We do not guarantee traffic, search rankings, inquiries, leads, showings, investor interest, offers, sales, leases, or closings.
• Presentation service: We provide digital advertising and presentation services only.
• “As is”: Services are provided “as is” and “as available.”
• Downtime: We may perform maintenance or experience outages; we are not liable for temporary unavailability.

11) Limitation of Liability

To the maximum extent permitted by law, Creative Image Miami and its owners, employees, contractors, and partners will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost opportunities, lost data, business interruption, or failed transactions.

To the extent liability is not legally excludable, our total liability for any claim related to the Services will not exceed the amount you paid to us for the Services in the three (3) months preceding the event giving rise to the claim.

12) Indemnification

You agree to indemnify and hold harmless Creative Image Miami from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your content, your misuse of the Services, your violation of law, your violation of advertising or brokerage rules, or your infringement of third-party rights.

13) Dispute Resolution

Before filing a formal claim, you agree to contact us at info@rahmediagroup.com and attempt to resolve the issue informally.

If a dispute cannot be resolved informally, the parties may pursue resolution in a court of competent jurisdiction, unless a separate signed agreement specifies arbitration or another method.

14) Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law rules, unless otherwise required by applicable law.

15) Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted on this page with an updated “Last updated” date. Your continued use of the Services after changes become effective constitutes acceptance.